Order Policy
order Policy
HOW TO PLACE AN ORDER
1. We're sorry, but we do not accept orders over the phone, or on Facebook. We only accept orders via our online ordering form to ensure accountability and accuracy.
2. Once the details of your order are finalized and you accept the price quote, you will receive an invoice containing your order confirmation number, price and payment instructions. Orders are processed during business hours only.
3. Orders are processed according to the information provided on the order form.
4. Reservations are not confirmed until we receive at least a 50% deposit on your orderStoring Fine Chocolate
Our confections will maintain their quality for up to two weeks when kept in a cool, dry environment. You may refrigerate them in an air-tight container for up to four weeks.
Enjoying Your Purchase
To fully enjoy the aroma, flavor, and texture of fine chocolate, allow it to come to room temperature before serving.
Shipping
United States
First Item: $7.50
Additional Items: $4.00
Standard & Overnight
We ship via the US Postal Service and offer Standard (Priority) and Overnight shipping. To ensure that product quality is not jeopardized by improper storage conditions of the carrier, we do not ship over weekends.
Overnight delivery requires an acceptance signature. Standard (Priority) delivery does not require a signature and, therefore, we can only provide confirmation of delivery date and time.
Shipments to warmer climates or during warmer months require chilled packaging and overnight delivery. Applicable overnight shipping charges apply, but there is no additional charge for the chilled packaging. We will only guarantee the condition of your purchase when shipping overnight. If you choose Standard (Priority) shipping, we cannot guarantee the condition of the product.
When sending a gift, please inform the recipient to expect the delivery, as we are not responsible for packages left unattended, or circumstances outside our control at the destination.
International Shipping
International shipping is also via the US Postal Service. Barring customs delays, most packages arrive within five days. We are unable to guarantee delivery or provide an exact timeframe for delivery.
Refund Policy
Due to the nature of our products, all sales are final. Exceptions can be made if the product arrives damaged due to packaging mistakes made before shipping. .
Payment Process
NOTE: We do not charge for products & ingredients. The cost that you pay covers the time and attention to detail put into each order.
We accept US dollars. You can also make payment by credit or debit card via PayPal. WE DO NOT ACCEPT PERSONAL CHECKS, PAYMENT ON DELIVERY OR I.O.Us.
**We only accept checks from approved private organizations and military commands.
ALL ORDERS MUST BE PAID IN FULL IN ADVANCE! ORDERS MUST BE PAID IN FULL NO LATER THAN THE DATED LISTED ON YOUR INVOICE OR EMAIL QUOTE. Failure to do so will result in your order being cancelled.
Credit Card or PayPal Payment
You can make your deposit payment or payment in full using secure Paypal on our website. You do not need to establish a Paypal account to make a payment
Deposits, Cancellations, Changes & Refunds
A 50% NON-REFUNDABLE DEPOSIT IS DUE AT THE TIME OF RESERVATION FOR ALL ORDERS $60 OR MORE. The remainder is due at least 1 week prior to delivery date (unless otherwise stated on your invoice). Orders placed less than 1 week prior to your delivery date must be paid in full at time of reservation.
All notifications of any changes regarding your order and/or delivery date MUST be made via email. If you notify us that your event is canceled or postponed at least 7 business days (20 business days for wedding cakes) prior to your delivery date, your deposit and all other payments made will be transferable to an available delivery date within 30 days from date of notification. If you notify us less than 7 business (20 business days for wedding cakes) prior to your delivery date, your deposit and all other payments made are non-refundable and non-transferable.
*Refunds do not include special order materials (i.e, wedding cake columns and stairs, special order cake toppers, special cake ornaments or special items for your order which must be ordered from our suppliers).
If for any reason, Marcia's Confections is unable to fulfill your order due to reason's beyond our control (natural disasters, power outages or worker illness), your deposit and all payments made will be refunded in full. This does not apply if you request to transfer or postpone to a date that we are closed for business or otherwise on a date for which you wish to reschedule.
Order Time Guide